Welcome to Lulu Gift Shop
Lulu Q&A
Why does my order show as payment failed?
Using the Chrome browser usually resolves most payment issues. Paying directly with PayPal also smoother and more convenient. If you choose to pay by credit or debit card, please note that some card types may not be fully compatible with PayPal lour payment professor, which can cause payment failures, Trying a different card often fixes the problem. Please always protect your personal and financial information, stay alert against potential fraud, and feel free to contact us anytime if you are unsure about anything!
When will my package be shipped?
If you did not purchase a packing video, your package usually ships within 3-10 days.
If you purchased a packing video, your package usually ships within 5-15 days.
When will my packing video be posted on TikTok?
If you purchased a packing video, it is usually posted 10-20 days after your order.
As creating the video takes time, it will be posted after your package has been shipped. Thank you for your understanding and patience!
How can l track my order?
When your order is shipped. our website will automatically send you an email with your tracking number and a ink to track your package. For your safety, please make sure emails are really from us before clicking any links, and avoid clicking links from unknown sources.
Why didn't receive the automatic email after placing my order?
When registering an account or placing an order, please carefully check and confirm that your email address is correct, has no spelling errors, and that your mail box is not full. Also, please check if our email was mistakenly filtered into your spam folder.If you have verified all of the above and still haven't received the email, please contact us via e-mail c878218@proton.me!